We've simplified the returns process for you to make sure you are confident in shopping with us, and happy with what you've purchased! Vida Soleil reserves the right to refuse service and store credit to anyone who, in our opinion, makes excessive or arbitrary returns. All returns following Vida Soleil's return policy will be accepted for store credit ONLY (only full priced items are eligible for store credit).
ALL SALE ITEMS ARE FINAL SALE.
Vida Soleil does the best they can to ensure merchandise quality and order accuracy. Please check all merchandise in your order before wearing. In the event that there is an error or defect with any item you have received, we must be contacted immediately, before wearing or removing tags or liners.
Any product without an approved RMA is not eligible for a return.
How to return
Follow this step-by-step process:
- Login to your Account page on Vidasoleil.com.
- Click Completed to see a list of all your completed orders.
- Find the order you wish to return, then click Return Item(s) next to View Order Details.
- Fill out the following items on the return request: Quantity to return, Return reason, Return action optional, Comments are optional.
- Click Submit Return Request.
- Once this has been completed, you must now wait for confirmation by the Vida Soleil team.
- PLEASE include in your return package a note which includes the following: name, phone number, and order number.
- Please send returns to Vida Soleil, LLC, ATTN: Returns P.O. BOX 636, Huntington Beach, CA 92648
- Only full priced merchandise is eligible for exchange or store credit.
- Cancellations are only eligible for store credit.
- Only one exchange allowed per order and some fees may apply.
- To be eligible for exchange or store credit, merchandise must be returned within 15 days of purchase.
- Merchandise must not be worn, altered, damaged, or washed.
- Merchandise must have all original tags attached and must be neatly placed in it's original plastic bag for protective purposes. Original plastic bag must not be missing, ripped, or torn.
- For health purposes, hygienic liners in swimwear MUST be still intact and no signs of removal upon receipt of returned items.
- A 10% restocking fee will be charged for all returns in excess of $250.
- Vida Soleil will not assume liability for international orders once the package has left the US postal service.
Our standard return policy applies for most items and issues. However, please bear in mind the following exceptions:
All sale items purchased are FINAL. No store credit or exchanges are allowed on sale items.
Promo Codes/Special Promotions
Items purchased with a promo code/special promotion at checkout are eligible for a store credit only within 15 days of purchase.
Jewelry and Optics
All jewelry and optics purchased are FINAL. No returns or store credit are allowed on jewelry or optics.
Gifts & Specials
Items purchased as a GIFT or special offer at checkout are only eligible for a store credit at the special offer price.
If you have any additional questions about returns, send them straight to us at: firstname.lastname@example.org.